Looking for a solution to the following issues?
Want to rationalize internal systems according to work flows
Inability to continue the task when someone is absent because of too much dependency
Too much work even during late night and weekend/PH for system operation management.
Inability to focus on core business because of frequent system failures.
Want to reduce costs for IT system management/maintenance.
Concerned about information asset risks such as information leakage and internal fraud.
Concerned about business continuity when disasters happen.
Service overview
The System Operation Service ensures the stable operation without any problems 24/7. We provide high-quality services to meet customer requirements remotely and/or on-site.
With a remote operation, we access the customer’s network from “ID Cloud Managed Center”, our operation hub, to provide service with the same level of quality as on-site operation. We provide comprehensive support of system operation from large-scale core system to small-scale internal information system.
Service features
50 years of experience in operating financial system
We have an experience providing stable system operation management both in Japan and overseas, with a focus on social infrastructure companies such as major financial institutions.
Stable operation and maintenance 24/7
We ensure a stable and high-quality operation for customer’s IT infrastructure. We provide both on-premise and cloud support.
Technical support with our IT helpdesk
We have a team with specialized system knowledge in both Singapore and Japan. We can also provide technical support when required.
Promote work flow automation with RPA
Adopting RPA (Robotic Process Automation) can help improve work efficiency. We use RPA to help automate simple office work and manual tasks.
Promote quality improvement activities
Adopting a feedback system enables to improve our quality of services. Self-evaluations and customer feedback surveys will be conducted and analyzed. We provide high-quality services by striving for continuous service improvements.
List of provided services
Data center management
On-premise operation/management (on-site)
Remote operation/management (cloud)
RPA adoption/operation/maintenance service (work automation tools)
System Operation Service
System operation design
System management and work operation management/maintenance
System operation monitoring and infrastructure maintenance/operation
Security operation
IT helpdesk
Data center helpdesk
Technical helpdesk
Remote support/on-site support
Case study
| Company size | Large |
|---|---|
| Industry | Finance |
| Service name | System operation management |
| Request | We partially want to outsource the operation, management, and maintenance for 24/7 financial system. |
| Description | Based on government regulations, with a supervision under bankers, we built a framework to fit in their system operation management and work operation management by taking care of the staffs from selecting to forming teams that work the best for both sides to run 24/7 operation smoothly. We also conduct regular study sessions to educate and train the staffs continuously to improve a quality of service. We met the requirements of the customer by carrying out and maintaining stable system operation management/maintenance and work operation management without a problem 24/7 based on the manuals given. |
| Major benefits | By distributing role responsibilities between the customer and us, it made a focus of each company clearer. Our staffs work as associates to support system operation management and work operation management closely with bankers to create a good synergy and a win-win relationship. |