Looking for a solution to the following issues?
Need to enhance system operation management
Need to temporarily increase a quality of service at IT helpdesk
Need a well-trained industry-ready IT support service due to not enough manpower at IT department
Inability to secure human resources due to stringently low head counts
Difficulty securing industry-ready IT staff due to tough hiring situation
Need to alleviate labor shortages but cannot afford a full-time position
Need to enhance operation flexibly with part-time worker as and when needed
Service overview
We conduct an on-site hearing and analysis to identify a suitable IT support service required for your need and work situation. Our IT staff will support on-site/remotely. Our IT staff will be equipped for required mindset and knowledge of industry to be assigned at any required position for your needs.
Service features
On-site/remote support
Our dedicated IT staff will support your IT department.
Ask IDS for IT support service
Our IT staff will become your active helper for your business and you can utilize it on a contract basis.
Multi-lingual support
We have a large number of IT staffs who speak multiple languages.
High-quality/high-reliability services
We have over 50 years of experience in Japan, 10 years in China on 24/7 system operation management services with richly experienced operators and IT helpdesk.
Pre-training provided to be industry-ready
Our IT staff will be trained to be industry-ready before dispatched.
Periodical training on security/compliance
Our security/compliance study sessions will be periodically provided for our IT staffs to learn and update on the industry related information.
List of provided services
IT support service (on-site/remote support)
Case study
| Company size | Large |
|---|---|
| Industry | Finance |
| Service name | IT support service |
| Request | We want IT support service in the area of system operation, Helpdesk, and Administrator at the IT department. |
| Description | We carefully select the most suitable staff based on the customer’s requirements as well as experience and skillset (hard/soft) for the required job. |
| Major benefits | We manage HR and internal personnel affairs while our IT staffs engage in assigned tasks/job scope required by the customer to provide high quality IT support service for the company. Our customer has the right to supervise our staffs on duties so duties can be carried out efficiently according to customer needs. We can also flexibly respond to requests for short-term staff, according to the needs and projects at hand. This also enables costs to be reduced. |